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Mercy Gilbert Medical Center Survey History

• HCAHPS Hospital Survey

  Patient Questions:	Provider Average	State Average	National Average
  1 Patients who reported that their room and bathroom were "Always" clean. Rooms were always clean	74%	69%	71%
  2 Patients who reported that their nurses "Always" communicated well. Nurses always communicated well	77%	74%	76%
  3 Patients who reported that their doctors "Always" communicated well. Doctors always communicated well	74%	76%	80%
  4 Patients who reported that they "Always" received help as soon as they wanted. Patients always received help as soon as they wanted	59%	63%	64%
  5 Patients who reported that their pain was "Always" well controlled. Pain was always well controlled	69%	68%	69%
  6 Patients who reported that staff "Always" explained about medicines before giving it to them. Staff always explained	57%	60%	61%
  7 Patients at each hospital who reported that YES, they were given information about what to do during Yes, staff did give patients this information	84%	82%	82%
  8 Patients who reported that the area around their room was "Always" quiet at night. Always quiet at night	66%	55%	58%
  9 Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). Patients who gave a rating of 9 or 10 (high)	77%	67%	67%
  10 Patients who reported YES, they would definitely recommend the hospital. Yes, patients would definitely recommend the hospital	84%	69%	69%

• Process of Care Measures

  Heart Attack

  	Provider Average	State Average	National Average
  Heart Attack Patients Given Aspirin at Arrival Results are out of 99 patients	97%	99%	99%
  Heart Attack Patients Given Aspirin at Discharge Results are out of 95 patients	97%	99%	99%
  Heart Attack Patients Given Ace Inhibitor or Arb for Left Ventricular Systolic Dysfunction (lvsd) Results are out of 17 patients	100%	96%	96%
  Heart Attack Patients Given Smoking Cessation Advice/counseling Results are out of 38 patients	100%	99%	100%
  Heart Attack Patients Given Beta Blocker at Discharge Results are out of 92 patients	97%	98%	98%
  Heart Attack Patients Given Fibrinolytic Medication Within 30 Minutes of Arrival Results are out of 0 patients	0%	33%	57%
  Heart Attack Patients Given Pci Within 90 Minutes of Arrival Results are out of 27 patients	85%	87%	90%

  Heart Failure

  	Provider Average	State Average	National Average
  Heart Failure Patients Given Discharge Instructions Results are out of 195 patients	93%	85%	89%
  Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (lvs) Function Results are out of 207 patients	99%	98%	98%
  Heart Failure Patients Given Ace Inhibitor or Arb for Left Ventricular Systolic Dysfunction (lvsd) Results are out of 76 patients	92%	95%	95%
  Heart Failure Patients Given Smoking Cessation Advice/counseling Results are out of 29 patients	100%	98%	99%

  Pneumonia

  	Provider Average	State Average	National Average
  Pneumonia Patients Assessed and Given Pneumococcal Vaccination Results are out of 92 patients	100%	91%	93%
  Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior to the Administration of the First Hospital Dose of Antibiotics Results are out of 126 patients	90%	95%	96%
  Pneumonia Patients Given Smoking Cessation Advice/counseling Results are out of 36 patients	100%	96%	97%
  Pneumonia Patients Given Initial Antibiotic(s) Within 6 Hours After Arrival Results are out of 115 patients	100%	94%	95%
  Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s) Results are out of 113 patients	94%	92%	92%
  Pneumonia Patients Assessed and Given Influenza Vaccination Results are out of 73 patients	99%	88%	91%

  Surgical Infection Prevention

  	Provider Average	State Average	National Average
  Surgery Patients Who Were Given an Antibiotic at the Right Time (within One Hour Before Surgery) to Help Prevent Infection Results are out of 267 patients	97%	97%	97%
  Surgery Patients Who Were Given the Right Kind of Antibiotic to Help Prevent Infection Results are out of 267 patients	99%	0%	0%
  Surgery Patients Whose Preventive Antibiotics Were Stopped at the Right Time (within 24 Hours After Surgery) Results are out of 253 patients	94%	94%	95%
  All Heart Surgery Patients Whose Blood Sugar (blood Glucose) Is Kept Under Good Control in the Days Right After Surgery Results are out of 1 patients	100%	0%	0%
  Surgery Patients Needing Hair Removed from the Surgical Area Before Surgery, Who Had Hair Removed Using a Safer Method (electric Clippers or Hair Removal Cream ? Not a Razor) Results are out of 423 patients	100%	100%	100%
  Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots After Certain Types of Surgeries Results are out of 208 patients	92%	92%	94%
  Patients Who Got Treatment at the Right Time (within 24 Hours Before or After Their Surgery) to Help Prevent Blood Clots After Certain Types of Surgery Results are out of 208 patients	86%	0%	0%

  Process of Care Reports are based on information from Hospital Compare, a website created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS) along with the Hospital Quality Alliance (HQA). The HQA is a public-private collaboration established to promote reporting on hospital quality of care.