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Santa Ynez Valley Cottage Hospital Survey History

• HCAHPS Hospital Survey

  Patient Questions:	Provider Average	State Average	National Average
  1 How often were the patients rooms and bathrooms kept clean? Rooms were always clean	79%	68%	71%
  2 How often did nurses communicate well with patients? Nurses always communicated well	86%	71%	76%
  3 How often did doctors communicate well with patients? Doctors always communicated well	87%	76%	80%
  4 How often did patients receive help quickly from hospital staff? Patients always received help as soon as they wanted	70%	57%	64%
  5 How often was patients pain well controlled? Pain was always well controlled	86%	66%	69%
  6 How often did staff explain about medicines before giving them to patients? Staff always explained	66%	56%	61%
  7 Were patients given information about what to do during their recovery at home? Yes, staff did give patients this information	76%	79%	82%
  8 How often was the area around patients rooms kept quiet at night? Always quiet at night	59%	48%	58%
  9 How do patients rate the hospital overall? Patients who gave a rating of 9 or 10 (high)	84%	64%	67%
  10 Would patients recommend the hospital to friends and family? Yes, patients would definitely recommend the hospital	93%	68%	69%

• Process of Care Measures

  Heart Attack

  	Provider Average	State Average	National Average
  Heart Attack Patients Given Aspirin at Arrival Results are out of 2 patients	100%	99%	99%
  Heart Attack Patients Given Aspirin at Discharge Results are out of 1 patients	100%	98%	99%
  Heart Attack Patients Given Ace Inhibitor or Arb for Left Ventricular Systolic Dysfunction (lvsd) Results are out of 1 patients	100%	97%	96%
  Heart Attack Patients Given Smoking Cessation Advice/counseling Results are out of 0 patients	0%	100%	100%
  Heart Attack Patients Given Beta Blocker at Discharge Results are out of 1 patients	100%	98%	98%
  Heart Attack Patients Given Fibrinolytic Medication Within 30 Minutes of Arrival Results are out of 0 patients	0%	66%	57%
  Heart Attack Patients Given Pci Within 90 Minutes of Arrival Results are out of 0 patients	0%	91%	90%

  Heart Failure

  	Provider Average	State Average	National Average
  Heart Failure Patients Given Discharge Instructions Results are out of 12 patients	58%	91%	89%
  Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (lvs) Function Results are out of 14 patients	93%	98%	98%
  Heart Failure Patients Given Ace Inhibitor or Arb for Left Ventricular Systolic Dysfunction (lvsd) Results are out of 2 patients	100%	95%	95%
  Heart Failure Patients Given Smoking Cessation Advice/counseling Results are out of 0 patients	0%	99%	99%

  Pneumonia

  	Provider Average	State Average	National Average
  Pneumonia Patients Assessed and Given Pneumococcal Vaccination Results are out of 31 patients	90%	93%	93%
  Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior to the Administration of the First Hospital Dose of Antibiotics Results are out of 26 patients	92%	95%	96%
  Pneumonia Patients Given Smoking Cessation Advice/counseling Results are out of 2 patients	100%	97%	97%
  Pneumonia Patients Given Initial Antibiotic(s) Within 6 Hours After Arrival Results are out of 26 patients	100%	95%	95%
  Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s) Results are out of 19 patients	100%	93%	92%
  Pneumonia Patients Assessed and Given Influenza Vaccination Results are out of 14 patients	100%	91%	91%

  Surgical Infection Prevention

  	Provider Average	State Average	National Average
  Surgery Patients Who Were Given an Antibiotic at the Right Time (within One Hour Before Surgery) to Help Prevent Infection Results are out of 0 patients	0%	97%	97%
  Surgery Patients Who Were Given the Right Kind of Antibiotic to Help Prevent Infection Results are out of 0 patients	0%	0%	0%
  Surgery Patients Whose Preventive Antibiotics Were Stopped at the Right Time (within 24 Hours After Surgery) Results are out of 0 patients	0%	94%	95%
  All Heart Surgery Patients Whose Blood Sugar (blood Glucose) Is Kept Under Good Control in the Days Right After Surgery Results are out of 0 patients	0%	0%	0%
  Surgery Patients Needing Hair Removed from the Surgical Area Before Surgery, Who Had Hair Removed Using a Safer Method (electric Clippers or Hair Removal Cream ? Not a Razor) Results are out of 0 patients	0%	100%	100%
  Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots After Certain Types of Surgeries Results are out of 0 patients	0%	92%	94%
  Patients Who Got Treatment at the Right Time (within 24 Hours Before or After Their Surgery) to Help Prevent Blood Clots After Certain Types of Surgery Results are out of 0 patients	0%	0%	0%

  Process of Care Reports are based on information from Hospital Compare, a website created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS) along with the Hospital Quality Alliance (HQA). The HQA is a public-private collaboration established to promote reporting on hospital quality of care.